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Loyalty or Marginal Revenue?

One of the toughest pricing decisions faced by companies is how to trade off the long-term benefits of customer seniority versus the short-term benefits of immediate higher marginal profit by auctioning inventory to the highest bidder. In

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Another Look at Uber’s Surge Pricing

Last March Abbey Road Associates shared a point on view on the merits and drawbacks of surge pricing. We pointed out Uber’s poor communications about their surge pricing policy, and their failed attempt to recover from customer

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